The Elements of DMAIC
The DMAIC tools offer precise
measurement and control while our experience ensures their appropriate use
and the discerning interpretation of the results. In contrast however, the
success of the project does not require any interpretation. The success is
simply measured in tangible dollars on your balance sheet.
Define the customer, their issues, and the Core Business
This single most important first
step translates the pain you are experiencing into a defined project with
tangible and measurable benefits as the outcome. Experience is absolutely
critical at this point. Virtually all failed projects have a root cause of
poor project definition.
Measure the performance of the Core Business Process involved.
In understanding the process and
its capabilities, we distill the many possible contributors to the problem
down to the important few. These become the candidates for improvement. Any
non-value-add tasks are identified as candidates for removal.
Analyze the data collected to determine root causes of defects
and opportunities for improvement.
Transforming the practical
business problem into a statistical problem allows for objective analysis.
This analysis is done using basic and advanced tools to determine causal
relationships. It is here that the science of statistics requires the art
Improve the target process by designing solutions to fix and
Six Sigma methodology uses structured experimentation to optimize process
settings. Here, the process wisdom and experience of the in-house team
members is combined with the knowledge and expertise of the Gemba
Consulting specialists to develop innovative solutions.
Control the improvements to keep the process on the new course
and prevent reverting back to the "old way".
improvements through the modification of systems and structures (staffing,
training, incentives) and the breakthrough improvement will begin to show
up on your balance sheet.